FAQ's

How can I order a Faviana dress?

Faviana dresses cannot be purchased through the website or directly at our office in New York. Dresses are sold only in selected specialty stores and boutiques. To find the closest retailer near you, go to the Store Locator section of our website.

How can I order a dress I saw in a magazine or catalog?

Check out our Store Locator to find a Faviana retailer near you. If the dress is not in stock, most stores can special order the dress for you. Make sure to provide the style number or picture of the dress to ease the search process.

If I wanted to special order a dress from a Faviana retailer, how soon will I receive it?

You will be given a delivery date when you place a special order on a dress. Most dresses can be shipped immediately after the order is placed and only take a few days to arrive. Delivery dates depend on the dress availability and your wear date. Faviana has been rated #1 for customer satisfaction, so rest assured you will receive your dress in plenty of time.

How can I order a catalog?

Faviana catalogs are only available through our authorized retailers. Use our Store Locator for a complete listing of retailers nearest you.

Do your styles run true to size?

Almost all of our sizes are true to size, but check out our size chart for more accurate details.  Faviana has three different Size Charts: Faviana Sizes, Glamour Sizes, and Curve Sizes.  

If you still have questions about what size you should order, please call our dedicated Faviana Customer Service team at 212-594-4422 or email at CustomerCare@Faviana.com who would be happy to assist you find the perfect dress!

How do I join the Faviana mailing list?

To hear more about new products, promotions, and style tips please enter your email address at any of our 4 subscription points throughout website: top left header, bottom left footer, in the opt-in box or Create An Account.

I have a store - how do I carry Faviana products?

Please click the Become A Retailer tab located in the footer and register; a sales representative will be in touch with you within 24 hours of your registration.  If you need any assistance registering or have any questions please use the Retailer Help feature located in the footer under the Retailer Section.  For additional inquiries please contact Sales@Faviana.com or call us at 212-594-4422.

How do i become a Faviana Brand Ambassador?

A Faviana Brand Ambassador is a strong leader within her community, excited about fashion, and of course, passionate about Faviana.  For chances to win amazing prizes and be part of an exclusive community, please fill out the Faviana Brand Ambassador Application.  Recruiting begins in August and each annual program runs from November - June.

What should I do if I have a question that I cannot find an answer for?

Please contact Faviana Customer Service by emailing CustomerService@Faviana.com or by calling 212-594-4422 during standard business hours, Monday through Friday, 9AM EST to 5PM EST.